{ complaining but feeling guilty too }

an engineer from our broadband provider went to our condo this afternoon to find out what's really wrong with our slow connection coz i've been complaining for a week already, to be exact. i feel all the guilt right now coz i realized that i wasn't so nice to him, i even shouted on him once while i explain...he can't blame me anyway coz i've been so disappointed with the very slow connection we've been experiencing for the past week. and it's so ridiculous to be paying a broadband while our connection is worse than a dial-up.

i've been complaining everyday, i felt no action is being made. i even talked to the customer service manager today to escalate the problem myself. they always tell me that everything seems to be fine...what? am i lying about your slow connection? you're giving us a different broadband rate compared to the previous ones we had since we started subscribing last december. please stop telling me that maybe i've been downloading large files that might be causing the slowdown. i just wanted to point out that you should adapt to the needs of your client and you cannot blame us for using P2P applications, video streaming etc....hello?! i didn't subscribe a broadband internet to check my emails nor chat via yahoo.